This policy was last updated 14th July 2026
1. Overview
At PMBS Music Printing, we provide bespoke, print-on-demand sheet music services tailored to your specific requirements. Because every order is custom-produced to your specifications and we do not maintain a pre-printed inventory, our returns policy reflects the personalised nature of our products.
In line with UK consumer law applicable to personalised and custom-made goods, we do not accept returns or offer refunds for a change of mind, or where the customer has selected the wrong score, paper type, size, or binding option. Returns and refunds are available where there has been a fulfilment error on our part or where the goods are faulty or defective.
2. Faulty or Defective Goods (Your Statutory Rights)
Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose.
If the goods are faulty or defective, or become faulty within a reasonable time (for example, due to a printing or binding defect), you may be entitled to a repair or replacement, or (where appropriate) a price reduction or refund in accordance with your legal rights. Where a remedy is available, we will work with you to resolve the issue promptly.
Please contact us as soon as reasonably possible after you discover a fault. We may ask for details of the issue and photographs to help us assess the problem and agree the appropriate remedy.
3. How to Initiate a Return
To request a return, report a fulfilment error, or report faulty/defective goods, please contact us by email only at pmbs@musicprinting.co.uk.
Please include your order number, a clear description of the issue, and (where possible) photographic evidence of any damage, printing problems, or binding issues. This will help us assess the matter and agree the appropriate next steps promptly.
4. Refunds
Once your return is received and inspected by our team, we will send you an email to notify you that we have received the item and advise you of the approval or rejection of your refund based on the condition of the goods.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within five working days.
Late or Missing Refunds
If you have not received a refund within the specified timeframe:
- Re-check your bank account or credit card statement.
- Contact your financial institution, as processing times vary between providers.
- If you have completed these steps and still have not received your refund, please contact us at pmbs@musicprinting.co.uk.
5. Shipping Returns
If a return is agreed, we will confirm the return address and instructions by email. Our business address is:
PMBS Music Printing
Suite 8, Prudential Buildings
61 St. Petersgate
Stockport
SK1 1DH
UK
Where the return relates to a fulfilment error or faulty/defective goods, we will arrange return shipping or provide a pre-paid returns label, as appropriate.
If you are returning high-value items or large orchestral scores, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not liable for items lost in transit during return.
6. Contact Information
For any questions related to refunds and returns, please contact us by email only:
Email: pmbs@musicprinting.co.uk